Shipping and Delivery and Customer Service

Shipping and Delivery

All parcels are shipped with Canada Post. Using the postal system eliminates any additional duty or custom charges.

You do have the tracking number and can check the Canada Post and US Postal System tracking websites to chart the progress of the order.

 US Shipping - Engine Guard Chaps and Saddlebag Chaps

There are three options for shipping.

  • Tracked Packet USA can take 8 – 17 business days, based on location.
  • Tracked Expedited Parcel USA can take 5 -13 business days, based on location. 
  • Tracked Expresspost USA can take 3 -12 business days, based on location.

International Shipping

Contact us for these shipping rates as they vary from country to country.

Standard Engine Guard and Saddlebag Chaps

We have most standard engine guard and saddlebag chaps in stock and can ship the same or next day.

The creation of a customized set of engine guard chaps or saddlebag chaps is usually completed within one week’s time. We can also work with you to create a pattern for your ride if we don’t have one. There is a non-refunded $30 fee for this creation. 

Any changes or cancellation of an order will be subject to a $15 processing fee. Custom orders are not returnable or refundable.

Custom Leather Accessories

All leather accessories offered by Sage Brush Designs are custom creations, designed and made by a craftsman we have worked with exclusively for twenty-years. Sage Brush Designs is the only Canadian distributor for these custom, high-quality, handmade, all-leather accessories for your motorcycle. If you’re looking for the best for your proud possession, look no further.

Customized orders for the leather tank bibs and tank guards will take approximately three to four weeks for the production process.  

Shipping time is in addition to that. In order to keep the shipping cost as low as possible, we do not use tracked shipping for international customers. Contact us directly before placing an order for a quote for tracked shipping. 

Any changes or cancellation of an order will be subject to a $25 processing fee. Custom orders are not returnable or refundable.

Customer Service

Good customer service is very important to you and to us.

We are committed to responding to you within 24 hours, if not sooner. Our emails confirming your order or the shipping information frequently end up in junk or spam mail. If you haven't heard from us in a timely manner, check there first before contacting us. 

If you have any concerns, do not hesitate to contact us directly.

Sage Brush Designs

1-866-358-2270