Shipping and Delivery
All parcels are shipped with Canada Post. Using the postal system eliminates any additional duty or custom charges.
Impact of COVID-19
We have been informed by Canada Post that shipping times may be delayed in 2022 because of the supply chain delays.
You do have the tracking number and can check the Canada Post and US Postal System tracking websites to chart the progress of the order.
There are three options for shipping.
- Tracked Packet USA can take 8 – 17 business days, based on location.
- Expedited Parcel USA can take 5 -13 business days, based on location.
- Expresspost USA can take 3 -12 business days, based on location.
Contact us for these shipping rates as they vary from country to country.
Good customer service is very important to you and to us. We have most chaps in stock and can ship quickly. If we don’t, the creation of a set is usually completed within one week’s time. We can also work with you to create a pattern for your ride if we don’t have one. There is a nominal, non-refunded $20 fee for this creation.
Customized orders will take approximately two to three weeks for the production process. Shipping time is in addition to that. We will certainly keep you informed along the way.
Any changes or cancellation of an order will be subject to a $10 processing fee.
We are committed to responding to you within 24 hours, if not sooner. Our emails confirming your order or the shipping information frequently end up in junk or spam mail. If you haven't heard from us in a timely manner, check there first before contacting us.
If you have any concerns, do not hesitate to contact us directly.
Sage Brush Designs